Please read carefully all the TERMS & CONDITIONS mentioned below. If your are agree to these terms and conditions then you are most welcome to access our website; otherwise we request you not to use our website. The company arn optical can modify or change these terms and conditions any time at its sole discretion.
We are providing you the best possible service, at the best possible price. But we are not providing you any nature of certification, guarantee or warranty or any professional advice. By browsing and using our Website, that is crazyspects.com if you do agree and rely on the information and materials contained in our website, then only you come and purchase from us.
We expressly states that the services provided by our website and the agreement which you are required to be bound by is meant only for individuals/entities who are permitted to enter into and be bound by a legal contract as per the prevalent laws. If you are representing certain individual/s or any entities, in any capacity, then, please confirm that you have the valid authority and the right to do so for and on behalf of them.
You are strictly prohibited from unauthorized use of our website, misuse of passwords, or any information posted to this Website.
Please acknowledge that we may disclose and transfer any information provided by you to our Website but strictly with your permission or if we are legally bound to disclose it due to any compulsions under law.
SERVICE and PRODUCTS
All Products and information displayed on our Website are authentic. We are providing you the best possible service, at the best possible price. Your order for purchase any product shall be subject to the terms and conditions as detailed in this Agreement. The Company may accept or reject your offer in its sole discretion which cannot be contested by You. Therefore, we can cancel your order from our side when the product is out of stock or it is not possible to serve for any other reason.
We offer you a large collection of sunglasses, spectacles and Lenses, powered sunglasses; along with information which will inform and guide you to make the Purchase. Our website displayed colours of the products as accurately as possible. However, the colours visible to you is solely dependent on your monitor. Hence, no guarantee is provided by us regarding your visibility of the colours on the Website.
We offer both Plano lenses and Single power lenses, with high index, Antiglare, Scratch Resistant, Photo-chromatic coating etc; but we do offer limited power for Bifocal / Progressive Lenses. We assure you a healthy Lens with our unbeatable prices. But Lenses are not available in COD and not returnable too. It is always suggested to discuss with your prescription before you proceed with any high power.
In addition to your other covenants in this agreement, by ordering Product/s on our Website you acknowledge and agree that, if any non-delivery or wrong delivery of the products by us due to error in the information provided by you; then, any re-delivery cost in addition to the initial cost will be billed to You. All information provided by You including your contact details, name and address, bank or credit card details should be yours and authentic and there is no misrepresentation or fraudulent act from your end. Before placing an order please check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
We will request you to give us the necessary information about you to send your desired product properly but we will not ask you for any personal information or identity disclosure. All information provided form you will be treated as private and confidential. The same is more fully detailed under clause in Privacy Policy and below.
SPECIAL OFFERS
If you receive any ‘Special Discount Offer’ from our side and you are eligible for that then you should claim it within 10 business days. Please don’t forget to provide your offer code to us.
Discount or offers cannot be applied on an existing offer.
To avail your ‘Coupon Code’ receive your first ordered product. Then enter your coupon code while ordering for the next one. Only one offer can be availed in one order. So enter only one coupon code for one order. Redeem your coupon code in this way.
PAYMENT and SECURITY
We offer multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking, Cash-on-Delivery & more. All transaction details remain confidential and private. Cash on Delivery (CoD) is a method of purchasing from us and pay at the time of the delivery only to the courier. Please remember we do not accept cheques, demand drafts etc so please pay only cash. Before processing your order for cash on delivery, we will call you over phone to reconfirm your order and then your order will be processed. Absolutely no hidden charges will be there when you make a purchase with crazyspects.com. Please don’t worry to give us your bank details to purchase products from us because we are providing you highly secure payment gateway.
CANCELLATION and RETURNS
If your order has not yet been shipped, please contact our customer service within 1 hour after placing your order and request a cancellation. However, once the order has been shipped, we are unable to cancel it. For Cash on Delivery (COD) orders, you can simply refuse delivery, and it will be returned to us. We can cancel your order from ourside when the product is out of stock or it is not possible to serve for any other reason.
If you are not satisfied with your product, we will replace it and ensure your satisfaction. To avail of our exchange policy, please notify us via email within 24 hours from the date of product delivery. Send the product back to us within 10 days from the date of delivery, and contact our customer service. Please note that courier charges up to Rs. 100 will be reimbursed in the case of an exchanged product.
If we do not receive a response or reply within 15 days, the replacement will be automatically canceled.
Products can only be returned if they are in their original condition with any other accessories, if applicable. Please refrain from using products that require replacements.
Certain products, such as Today’s deal offers or combo offers, cannot be returned.
Returns or cancellations are not applicable to overseas customers. (Overseas customers are those placing orders from outside of India with delivery outside of India.) Overseas customers are responsible for covering the shipment costs for both sides in the case of product replacement.
SHIPPING and DELIVERY
We provide free shipping / delivery above purchase of Rs.750/- , only on purchase of sunglasses, spectacles and there are no extra taxes, hidden costs or additional shipping charges.
We have 2 types of delivery services : (1) Prepaid delivery service, i.e. online payment process (2) COD service, i.e. cash on delivery process. (Get FREE COD on purchase above Rs.750/-)
Prepaid-fast delivery service will take 2-6 working days and COD service will take 3-8 working days to reach to you to all over India. Local delivery withing Delhi ncr product will reach to you within 2-3 working days.
Please remember that we provide FREE shipping to our customers, but if the product returns back to us due to the negligence of addressee and we will have to resend it then the next shipment for the returned-product will take extra shipping charges.
Please note that the certain rural areas in India may take longer time for delivery. Lens preparation time is more for high power lenses or any other complex powers.
Refund and return policy
com offers a 14 day no questions asked return policy to all its customers. Customers can raise a return request by logging into their account or can call arn optical customer care at +919650692878 or send an email to contact@arnoptical.com with order details. whatsapp us Post return request, customers are required to pack the entire product including packing material, invoice, all accessories and keep it ready for pick up. Post pick up, our QC team will verify if the product has not been used and is in good condition for further sale. Plus, all the items have been sent back. In case product is found damaged or in used condition or any accessory is missing, Arn optical can deny refund to the customer. In case of Eyeglasses/ Prescription Sunglasses, no return/refund will be offered if wrong prescription values are entered at the time of order placement. As a practice – we match the prescription values with the valid prescription uploaded in our system. In specific cases in which we cannot read the uploaded prescription – we will call to confirm the prescription values.
If your order has not yet been shipped, please contact our customer service within 1 hour after placing your order and request a cancellation. However, once the order has been shipped, we are unable to cancel it. For Cash on Delivery (COD) orders, you can simply refuse delivery, and it will be returned to us. Please be aware that we have refund policies in place.
We can cancel your order from our side when the product is out of stock or it is not possible to serve for any other reason. If you are not satisfied with your product, we will replace it and ensure your satisfaction. To avail of our exchange policy, please notify us via email within 24 hours from the date of product delivery. Send the product back to us within 14 days from the date of delivery, and contact our customer service. Please note that courier charges up to Rs. 100 will be reimbursed in the case of an exchanged product.
If we do not receive a response or reply within 15 days, the replacement will be automatically canceled.
Products can only be returned if they are in their original condition with any other accessories, if applicable. Please refrain from using products that require replacements.
Certain products, such as Today’s deal offers or combo offers, cannot be returned.
Returns or cancellations are not applicable to overseas customers. (Overseas customers are those placing orders from outside of India with delivery outside of India.) Overseas customers are responsible for covering the shipment costs for both sides in the case of product replacement.
