Return Process

Eligible Returns

ARN Optical accepts returns for eligible products with a verified manufacturing defect, subject to the conditions below.

• ✓ Manufacturing defect is reported within 7 days.
• ✓ Product is unused and in original condition.
• ✓ Original packaging and included accessories are available.
• ✓ Valid order information or proof of purchase is available.
• ✓ Supporting photographs or video may be provided when requested.
• ✓ Return is approved before the product is sent back.

Products That May Not Be Eligible

• × Products damaged through misuse or accidents.
• × Products showing normal wear and tear.
• × Products altered, used or damaged after delivery.
• × Products returned after the applicable reporting period.
• × Products without a verified manufacturing defect.
• × Products ordered incorrectly by the customer.

Refunds

If a replacement is unavailable, an approved refund may be issued to the original payment method where applicable.

Approved refunds may take approximately 5–7 business days after approval, depending on the payment provider or banking system.

Damaged or Incorrect Product

If you receive a damaged or incorrect product, contact ARN Optical as soon as possible with your order details and supporting photographs or video.

Please do not send the product back without receiving return instructions from ARN Optical.